FAQs

1. Which countries do you deliver to?

We primarily ship to the United Kingdom, but we also ship to the USA, Australia, Canada, New Zealand, and various European countries.

2. How much do I need to pay for shipping?

We offer flat-rate shipping of £3.95 for all orders. Orders are typically processed within 2-3 business days, and orders are typically shipped within 5-10 business days ( not including order processing time )

3. How secure is my online order?

When you make a purchase online using your credit card, all of your information is entered on an SSL-secure web page. Your information is SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Please note that your credit card information is not stored on our servers.

4. How to track my order?

You will receive an e-mail containing a tracking number once your order shipped.

Click this link https://www.17track.net/en and then enter the tracking number.

You can also contact our customer service team support@auprobuy.com for the latest logistics information.

5. What should I do if the goods received are damaged or incorrect?

If you receive a damaged or incorrect item, please contact us at support@auprobuy.com within 48 hours of receipt. It is the recipient’s responsibility to verify the correctness of the item and report any discrepancies (along with photos) to us as soon as possible. We will provide you with an appropriate solution promptly.