FAQs
1. How do I place an order?
To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the steps to provide your shipping information and payment details.
2. What payment methods do you accept?
We accept the following payment methods:
- Shop Pay
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: Google Pay
3. What is your shipping policy?
Orders are typically processed within 2–3 business days. Once your order ships, estimated delivery times are:
- Economy (with tracking): 5–8 business days
- Standard (with tracking): 3–5 business days
Business days are Monday through Friday and do not include weekends or holidays. You'll receive a shipping confirmation email with your tracking number as soon as your order ships.
4. Do you ship internationally?
We primarily ship to the United States, United Kingdom, Australia, Canada, New Zealand, and various European countries.
5. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status and location of your package.
6. What is your return policy?
Our return policy allows for returns within 90 days of delivery. Please visit our Returns & Refunds Policy page for more details.
7. How can I contact customer support?
You can reach our customer support team by emailing support@auprobuy.com. We strive to respond within 24 hours.