Welcome to Auprobuy! We’ve compiled a list of frequently asked questions to help you navigate our website and make informed decisions. If you have a question that’s not answered here, feel free to reach out to us at [email protected].

1. How do I place an order?

To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the steps to provide your shipping information and payment details.

2. What payment methods do you accept?

Currently we only accept payments by Paypal.
We will add more payment methods in the future.

3. What is your shipping policy?

We offer flat-rate shipping of AUD 7 for all orders within Australia. Orders are typically processed within 2-3 business days, and orders are typically shipped within 5-10 business days ( not including order processing time )

4. Do you ship internationally?

Currently, we only ship to addresses within Australia. We hope to expand our shipping options in the future.

5. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status and location of your package.

6. What is your return policy?

Our return policy allows for returns within 30 days of purchase. Please visit our Returns & Refunds Policy page for more details.

7. Can I cancel or modify my order after placing it?

You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at [email protected].

8. Are your items customizable or made to order?

Some of our items may be customizable or made to order. Check the product description for details or contact us for specific requests.

9. How can I contact customer support?

You can reach our customer support team by emailing [email protected]. We strive to respond within 1 business days.

10. Do you offer wholesale pricing or collaborations?

We’re open to collaborations and wholesale opportunities. Please contact us at [email protected] for more information.

11. How can I stay updated on new products and promotions?

Subscribe to our newsletter to receive updates on new products, promotions, and exclusive offers. You can sign up on our website.

We hope these FAQs provide the information you need. If you have any further questions or concerns, please don’t hesitate to contact us. We appreciate your support!