Thank you for choosing Auprobuy. This Shipping Policy outlines important information regarding the shipping of your orders. Please review the details below to understand our shipping procedures. By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. If you do not agree with any part of this policy, please do not make a purchase on our website.
Shipping available countries
We primarily ship to the United Kingdom, but we also ship to the USA, Australia, Canada, New Zealand, and various European countries.
Order Processing
We typically process orders within 2-3 business days of receiving your order confirmation email. During peak seasons or special promotions, order processing times may be extended. We will notify you by email if there are any delays in processing your order.
Shipping Rates
All orders are shipped at a flat rate of £3.95.
Shipping Times
Orders are typically shipped within 5-10 business days ( not including order processing time ). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking Information
Once your order has been shipped, you will receive an email notification with tracking information. You can use this information to track the status and location of your package.
Delays and Issues
While we strive to ensure timely delivery, we cannot guarantee specific delivery dates. Delays may occur due to unforeseen circumstances, such as customs processing, weather conditions, or other factors beyond our control.
If you experience any issues with your shipment, please contact us at [email protected], and we will assist you in resolving the issue.
Returns and Exchanges
For information on our returns and exchanges policy, please visit our Returns & Refunds Policy page.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Address: No. 200 Xuan Dinh Street, Xuan Dinh Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
Phone: +84 819395798
Working Hours: Monday – Friday: 9 a.m. – 6 p.m.
Email: [email protected]